Free Returns & Our Guarantee

RETURNS

Free Returns & Our Guarantee

Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations.

Return Policy

If you would like to return your Citizenwatch.com purchase, you may initiate your return below. For a refund to be issued, item(s) must be returned to us within 30 days of delivery, and must be in original condition (unworn, with all Citizen packaging/inserts, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, the retail value of the gift will be deducted from your refund. We do not accept returns for products purchased from our retail partners.

Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction, and may take an additional 7-10 days to appear, depending on your financial institution / issuer.

Gift Cards & Expedited shipping charges (UPS 2-Day & UPS Overnight) are non-refundable.

If you would like assistance with an exchange, or selecting a replacement model, please Contact Us.

Registered users

If you have a Citizenwatch.com account, log in and click 'View' next to your Order History to return a list of all of your recent orders.

Any orders eligible for a return will display a "Return Order" option, which will allow you to initiate your return and print a free UPS return label.

Guest users

If you do not have an account, you may locate your order with an order number, email address, and billing zip code.

If your order is eligible, a "Return Order" option will be displayed, allowing you to initiate your return and print a free UPS return label.

CITIZEN PARTNERSHIPS

Building a purposeful, powerful, and sustainable future.

From the birth of its Eco-Drive light technology to today, Citizen looks for ways to support and celebrate the planet.

Through a partnership with 1% for the Planet, Citizen has pledged to donate 1% of its website sales in the U.S. to support a host of nonprofit organizations focused on the environment.

The first of Citizen + 1% for the Planet’s nonprofit partners, Everybody Solar, works to protect the environment and strengthen U.S. communities through solar-energy projects. Everybody Solar brings the gift of clean energy to the organizations that need it most: nonprofits serving our most vulnerable populations.

Citizen is joining forces with American Forests, the oldest, national nonprofit conservation organization in the United States. Founded in 1875, American Forests is a pathfinder for creating healthy forests from coast to coast, leading the way for creating healthy and resilient forests, from cities to wilderness, that deliver essential benefits for climate, people, water, and wildlife.

Leather Working Group (LWG), is a member-led non-profit organization that is dedicated to driving excellence in the leather industry, minimizing the environmental impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification.

Select Citizen leather products support responsible manufacturing via the Leather Working Group.